Make one number mean one thing across the company
Two teams reporting different revenue is a decision-quality defect, not a reporting inconvenience. The annual goal is a single definition set the whole company reads from; this quarter fixes the metrics that get argued about most and the cycle time to answer a question about them.
Core metrics with one agreed definition 4 of 18 → 16 of 18
How it is measured: Company metrics with a written single-source definition, out of the 18 we report
Baseline: 4 of 18 · Target: 16 of 18
Initiatives
- Write the definition, owner, and source query for each core metric on one page
- Retire every dashboard that computes a core metric its own way
Median hours to answer a data question 38 → 6
How it is measured: Median hours from a question being asked to a numeric answer
Baseline: 38 hours · Target: 6 hours
Initiatives
- Publish the ten most-asked questions as self-serve views
Reports that disagreed with the source of truth 27% → 5% of the reports published this quarter
How it is measured: Published reports whose numbers did not reconcile, over reports published
Baseline: 27% · Target: 5%
Initiatives
- Reconcile every report against the source before it goes out