Find our bugs before customers do
A defect a customer reports costs trust as well as time. The annual goal is a product where serious bugs are caught inside the building; this quarter moves the catch point earlier and stops the backlog aging in silence.
Bugs reported by customers rather than caught by us 58% → 25% of the bugs logged this quarter
How it is measured: Bugs first reported by a customer, over all bugs logged
Baseline: 58% · Target: 25%
Initiatives
- Add a smoke test for each of the five flows customers report most
- Triage every new bug within one business day so nothing ages unlabelled
Median age of open bugs 64 days → 14 days
How it is measured: Median days since filing, across all open bugs
Baseline: 64 days · Target: 14 days
Initiatives
- Close or explicitly won't-fix every bug older than two quarters
Serious defects that escaped to production 7 → 1 per release
How it is measured: Customer-visible defects traced to a release, averaged per release
Baseline: 7 · Target: 1
Initiatives
- Write a regression test for every escaped defect before its fix merges