Let the product do the selling for the smallest deals
Sales time spent on the smallest deals is margin burned. The annual goal is new customers below the sales line arriving self-serve, top of funnel to payment; this quarter proves the trial can close them on its own.
Self-serve revenue per month $6k → $20k
How it is measured: New recurring revenue closed with no sales call, per month
Baseline: $6k · Target: $20k
Initiatives
- Put the buy button inside the product at the moment of finished work, not on a pricing page
- Remove the talk-to-sales gate on every plan below the enterprise line
Trials that convert to paid 9% → 18% of the trials started this quarter
How it is measured: Trials that end in a paid plan, over trials started
Baseline: 9% · Target: 18%
Initiatives
- Interview 8 trials that expired without converting and write down the missing moment
Median days from trial start to first payment 29 → 12
How it is measured: Median days between trial start and the first successful charge
Baseline: 29 days · Target: 12 days
Initiatives
- Show the trial countdown next to the value already banked, not as a bare timer