Grow the accounts we already have faster than we win new ones
At this size the cheapest revenue is already inside the building. The annual goal is net revenue retention that carries the plan on its own; this quarter is measured on expansion and churn in existing accounts.
Net revenue retention 104% → 118%
How it is measured: Revenue from the starting cohort this quarter, over their revenue a year ago
Baseline: 104% · Target: 118%
Initiatives
- Give the top fifty accounts a written expansion plan with a named owner
- Review every downgrade with the account team in the week it happens
Expansion ARR booked $340k → $700k
How it is measured: Upsell and seat-growth ARR booked in existing accounts
Baseline: $340k · Target: $700k
Initiatives
- Trigger an expansion conversation on the usage signal that predicts it
Revenue churned 3.2% → 1.4% of the revenue on the books at the quarter's start
How it is measured: Cancelled and downgraded revenue, over revenue on the books at the quarter's start
Baseline: 3.2% · Target: 1.4%
Initiatives
- Flag every account whose usage fell two months running and act that week